Appointments:
We strive to keep waiting times to a minimum and therefore ask that you make an appointment in advance, especially for visits that can be scheduled, such as preventive examinations, consultations and certificates. We would be very grateful if you could help us to keep things running smoothly in our practice.
In case of acute illness, you can of course always come immediately. Depending on the severity of your illness, we will take care of you immediately or integrate you into the daily routine with waiting time.
Please understand that if there is no emergency, we also treat appointment patients by appointment and not after they have arrived at the practice, i.e. we give them priority even if the waiting time is shorter.
Nevertheless, there may be waiting times even for patients with an appointment,
- if there is an emergency or
- the number of acute, unordered cases exceeds a calculable level, or
- the severity of an illness or a crisis intervention requires excessive time.
Such time losses are usually not recoverable in the course of the day. Anyone can get into such a situation and is then grateful for your understanding. You, too, want your problems to be taken seriously and treated carefully, not “5-minute medicine”.
However, if there are significant delays, you will be informed at the counter and can use the time until your appointment for other purposes, postpone it or, if necessary, ask to be called back after the end of the consultation. Some problems can also be solved by telephone or discussed in advance.
Nevertheless, we ask you to keep the appointments you have made with us! We plan time for our patients – this also incurs costs (e.g. for staff, premises, etc.). If appointments cannot be kept, please cancel them as soon as possible.
